Conditions

Privacy policy

No personal information registered with Go handmade will be transferred, sold or made available to third parties at any time. All information is stored in a reliable manner and is only available to trusted employees at Go handmade.

During a purchase, we will provide us with the name, address, phone number and e-mail address. This information is used exclusively for processing your order. The information is transmitted and stored electronically in encrypted form and stored for 5 years. However, the "contract" (purchase agreement) itself is not stored with Go handmade in a way so you can log in and see / change status later.

You can optionally get your email address listed on a Go handmade mailing list so you receive news and other information on a regular basis. This service can be subscribed and unsubscribed at any time as you wish. We are also required to register the IP address from which, if any, purchases are made. The information normally finds no use.

 

Payment

Payment can be made by credit/debit card. You can pay with Dankort, Visacard, Mastercard, Eurocard, JBC Card and Visa Electron.

In connection with electronic payment, a secure connection, which is encrypted, is used between the Webshop and Quickpay. Quickpay is a payment provider with approval from the E-mark.

If you are unable to pay by credit card, please contact us. Payment will only be deducted from your account when the item is shipped.

 

Cookies

The webshop uses cookies to control the contents of the shopping cart. A cookie is the name of a file that is stored on your own PC. It is thus possible to ask the system to save address information for the next visit.

If you wish to delete this information later, this can be done through the browser settings.

 

Sold out items

Even it is possible to add all chosen products to your order it may be that some products are sold out. Some customers order huge amounts of products in other ways. Therefore, our warehouse-system is not updated until these orders are proceeded. Thank you for your appreciation.

 

Business costumers
To order goods for your company, please create a login. To do this, click the "YOUR ACCOUNT" tab at the top of the webshop. In order to create a login, you require informations about your company's VAT number. If your company does not have a VAT number, please place an order by e-mail to info@gohandmade.net

Please note that the minimum amount to the order must be on 335 €. to be shipped. Otherwise, a fee of 70 € will be imposed. (Incl. VAT).

The system will send you an order confirmation on the email you provided under Customer Information.

If you wish to cancel your order, please contact us on the day of the order.

Shipping to Denmark 10 €.

Other EU countries 20 €.

Norway and Swisserland is 27 €.

Countries outside the EU is 22 €.

The freight cost is for 1 carton, until 20kg. Additional cartons will be euro 15 per big carton.

Your order will be shipped between 1-3 business days from our warehouse in Denmark.

It is the company Dsign International A/S, which owns and operates the webshop gohandmade.net - note that on your bank statement, the payment will be made by Dsign International A/S.

 

Address changes
If your business changes address please send it to us in a separate email to info@gohandmade.dk 

 

Complaints
If you wants to complaine at one of our products please contact:

Dsign International A/S

Madevej 13

6200 Aabenraa

Email: info@gohandmade.dk

Tel. +45 88437290

If you are resident in another EU country than Denmark, you can complain to the EU Commission's online complaint portal here - http://ec.europa.eu/odr   

The terms and conditions of trade were last updated on 14.01.2020