Conditions

At Dsign International A/S, we are proud to be able to service our customers locally and abroad. We accept Danish as well as international credit cards.

We look forward to serving you!

PERSONAL INFORMATION
No personal information that is registered on Dsign International will, at any time, be transferred, sold or made available to a third party. All information is stored in an adequate way and will only be accessible to trusted employees at Dsign International.

In connection with electronic payment, a secure encrypted connection is used via the web shop and Quickpay. Quickpay is an approved provider with the E-label approval.

The web shop uses so-called cookies to control the content of the shopping basket. A cookie is just the term used for a file that is saved on your own computer. It is also possible to request the system to save your own address information for your next visit. If, at a later date, you wish to delete this information, you can do so via your browser settings. For Internet Explorer, this is done via the menu "Functions" and the menu option "Internet settings".

During a purchase, we ask you to submit your name, address, telephone number and e-mail address. This information is used exclusively for the processing of the order. The information is transmitted and stored electronically in an unencrypted form and is saved for five years. The "contract" itself (the purchase contract) is not stored at Dsign International in a way that at a later time, you can log in and see/change status.

In addition, we register the IP address from where a possible purchase is made. Normally the information is not used, but it can be used in a possible police investigation.

You can also choose to have your e-mail address registered to a mailing list with Dsign International so that you regularly receive news and other information. You can subscribe and unsubscribe to this service at any time.

According to the Danish Act on the Processing of Personal Data, upon enquiry we disclose registered information and on the background of any objections we carry out deletion to the required extent.

ORDERING

MAKING A PURCHASE step-by-step

Find the required item.

Put the item in the shopping basket by clicking on the button "Add to shopping basket".

You can then continue your browsing if you want to purchase other items.

If you decide you do not want the contents of the basket or you want to make changes, e.g. change the quantity of items, you can delete items by using the delete button or make quantity changes in the box showing quantity. Click on 'Update basket' if you want to see the price after the changes.

You can then move on to the check-out. The screen image is called "Go to check-out".

On the next screen image you choose the type of payment and shipment.

After this, you enter customer information and a possible second delivery address. Click on "Continue".

Confirm the order - summary of the order and the data you have entered.

Your order will only be sent when you click on "Finish purchase". If you leave the page before this, the transaction will not be implemented.

The system sends an order confirmation immediately to the e-mail address registered under customer information.

When your order has been processed, you will receive electronic notification.

Cancellation: It is possible to cancel your order by contacting us on the same day the order is submitted. 

For business clients only: To create an order for your business, you will need a BtB login. You do this by clicking on 'BtB login' on the top menu. Then we will create a login for your business. Please notice, that it is a requirement that you fill out your VAT number in order to get a login. If your business do not have a VAT number, you will still be able to order from us, but only by email on info@gohandmade.dk. 

PAYMENT
Payment is made with credit/debit card. You can pay with Dankort, Visa, MasterCard, Eurocard, JBC Card and Visa Electron.

If you do not have the option to pay with a card, please contact us.

Your card information is entered via a secure connection, which is managed by the banks - PBS. We cannot read your information.

We will send your items when your payment has been registered. The amount will only be deducted from your account when the item has been shipped.

Dsign International encrypts all your card information with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorised persons cannot read your card number or other information during the transaction with PBS.
The company, Dsign International A/S owns and operates the web shop, gohandmade.dk. Please note that your bank statement will show that payment has been drawn by Dsign International A/S.

For business clients only: Please notice, that you need to pay a fee of 67.21 Euro, if you order for less than 200 Euro.

DELIVERY
Dsign International delivers to the following countries: 

- Denmark 
- Sweden 
- Finland
- Latvia 
- England 
- Ireland 
- Germany 
- Luxembourg
- Belgium 
- Austria 
- Poland
- France 
- Netherlands
- Spain 
- Italy 

Freight price for private customers: 6.72 Euro (same price for all delivery countries) except Denmark. Freight price for Denmark is 3.9 Euro. 
Freight price for business clients: 26.88 Euro (same price for all delivery countries)

Your order will be send between 1 and 3 work days from our warehouse in Denmark

COMPLAINTS
Dsign International provides two years' warranty pursuant to the Danish Sale of Goods Act. This includes material defects which are ascertained from normal use of the item. The warranty does not cover defects, damages or wear that has directly or indirectly occurred as a result of incorrect operation, poor maintenance, violence or unauthorised actions. Complaints regarding faults and deficiencies must be disclosed to Dsign International within a reasonable period after the fault or deficiency has been discovered or should have been discovered. In connection with complaint cases, Dsign International pays for the reasonable return shipment costs.

If your items are damaged during shipment, please contact us. We will forward new items as soon as possible or refund your money. Please keep the damaged items until you have contacted us, as in some cases we require the return of the items as documentation. Naturally, we will pay for shipping costs.

In the event of defect or possible lack of delivery, please direct your enquiry to:

Dsign International
Madevej 13
DK-6200 Aabenrå
Email: hanne@dint.as
Tel. +45 88437290

Items to be returned must also be sent to the above address. Please note that we do not accept COD parcels. It is not a requirement, but processing is helped along if complete information is enclosed in the parcel. For example, this could be a copy of the order confirmation, bank sort code and account number to which the refund must be sent, a copy of any prior correspondence, etc.

REFUND
At the latest 14 days after Dsign International has received your enquiry regarding cancellation, you will be refunded the full price of the item as well as any shipment costs that correspond to the cheapest shipment method. The refund will be done with the same means of payment you used when making the purchase unless you expressly request another option.


RIGHT OF CANCELLATION
There is no right of return for patterns unless this regards a complaint.

For other items, you have 14 days right of return calculated from the day you receive the items. If you want to cancel your purchase, refusing acceptance of the parcel is not sufficient. Instead, you must complete the cancellation form or in another unambiguous way, inform Dsign International A/S that you want to cancel the purchase. Immediately after submission of your cancellation, you will receive a receipt. You must pay for the costs in connection with the returning of the items.
DankortEuroCard / MasterCardMaestroMobilePay OnlineVisaVisa Electron

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